One instance.
One owner: you.
Your own dedicated Silentel server instance — fully operated by ICSL. Choose your location: Vienna, Germany, Finland, Singapore or Azure EU.
With Hosted, you receive a dedicated Silentel server instance belonging exclusively to your organisation. ICSL handles operations, updates and monitoring — you simply manage your users.
What is shared here:
absolutely nothing.
No shared infrastructure with other organisations. Your instance runs entirely separately — logically and physically, with its own IP address and a configuration tailored to your requirements.
You decide where your data live.
Vienna, Frankfurt/Munich, Helsinki, Singapore or Azure EU — all data centres meet the highest security and compliance requirements. Austrian and EU options for full GDPR compliance.
Your Server — Your Location
Choose where your data reside. All data centres meet the highest security and compliance requirements.
Vienna, AustriaRecommended
ICSL's home location, EU GDPR, Austrian law. Recommended for European customers.
Germany
Frankfurt / Munich. German data protection law, BSI-compliant data centre.
Finland
Helsinki. EU GDPR, Nordic data protection law. NATO member since 2023.
Singapore
For customers in Asia-Pacific. Low latency across APAC.
Azure (EU)
Microsoft Azure European Region. For customers with existing Azure infrastructure.
Custom Location
Other locations on request. We assess feasibility and compliance.
You manage your users.
We manage everything else.
Operations, monitoring, updates and backups by ICSL — no in-house IT staff required. Full administrative control remains with you: manage users, groups and permissions through the admin panel.
Your own instance — fully managed by ICSL.
With Hosted, you receive a dedicated Silentel server instance belonging exclusively to your organisation. ICSL handles operations, updates and monitoring.
Dedicated Instance
Your server is yours alone — no shared infrastructure with other organisations.
Your Choice of Location
Vienna, Frankfurt, Helsinki, Singapore or Azure — full control over data storage.
ICSL-Managed
Operations, monitoring, updates and backups by ICSL — no in-house IT staff required.
Full Administrative Control
Manage users, groups and permissions yourself through the admin panel.
SLA 99.9 %
Guaranteed availability, 24/7 monitoring and defined response times.
Ready in 5–10 Days
From contract signing to a live Silentel instance: typically 5–10 working days.
What the Hosted Package Includes
Everything you need for a professional, secure communications infrastructure — operated by ICSL.
- Dedicated Silentel server instance (your own server)
- Setup, configuration and commissioning by ICSL
- Ongoing operations, monitoring and maintenance
- Automatic security updates & patch management
- Regular backups with defined retention periods
- Administration interface for user & group management
- Silentel Secure Voice, Messaging, Conference, Video Conference, File Transfer and other functions (Full Package)
- Support with onboarding your users
- GDPR-compliant hosting (EU locations)
- Scalable by user count
- Optional integration into existing infrastructure
- Dedicated contact at ICSL
How Does It Differ from as-a-Service?
With as-a-Service, several customers share infrastructure with logical separation. With Hosted, you receive a completely separate server instance — exclusively for your organisation.
This means no shared infrastructure, a configuration tailored to your requirements, your own IP address, and complete logical and physical separation.
How Does It Differ from On-Premise?
On-Premise means the server is physically located within your organisation (your data centre, your rack). With Hosted, the server is at ICSL or a partner data centre — you do not need to operate your own server infrastructure.
Hosted is ideal if you want full data control without building and operating your own server infrastructure.
Who Is Silentel Hosted Ideal For?
Organisations wanting maximum control over their communications infrastructure without operating their own servers.
Government Agencies & Public Bodies
Your own instance with a server in Austria or the EU — for compliance and data sovereignty.
Critical Infrastructure Businesses
Energy utilities, telecommunications, infrastructure — critical communications on dedicated infrastructure.
Organisations Operating Internationally
Location selection based on compliance requirements across jurisdictions (EU, APAC, etc.).
Organisations with Enhanced Protection Needs
Dedicated infrastructure without sharing-related risks — for sensitive sectors such as defence, intelligence and finance.
From Initial Conversation to Your Own Instance
Typically 5–10 working days from enquiry to live operation of your dedicated Silentel instance.
Requirements Analysis
Together, we establish user numbers, preferred server location, compliance requirements and any integrations.
Instance Setup
ICSL sets up your dedicated Silentel server, configures security parameters and thoroughly tests the instance before handover.
Handover & Onboarding
You receive administrator credentials, an introduction to the administration interface and support with user rollout across your organisation.
Ongoing Operations by ICSL
ICSL continuously handles monitoring, updates and support. You communicate — ICSL keeps the infrastructure running.
Have Your Own Instance Set Up
Describe your needs — we will recommend the right location and configuration. Confidentially, without obligation.